Apple Ordered To Pay $3.6 Million Fine Following Error 53 In Australia

Apple has to pay the penalty of $3.6 Million for the infamous Error 53 that blocked the iPhones and iPads which is taken to the third party for repairs.

On Monday, the Federal Court of Australia announced that it is ordered for the Apple to pay the penalty of US $3.6 million, it is around the US $3.6 million converted for telling the customers who come across the error, and they were not permitted to a refund.

The error 53 was first reported in the year 2016. If anyone can fix a cracked screen or a failing Touch ID-enabled home button through a third party which is not licensed by the Apple, then the “security checks” would leave your iPhone or iPad unfeasible and show only the Error message 53.

Apple has explained the message that as a security measure to protect the iPhone’s fingerprint sensor from utilization. It released the update iOS 9.2.1 later than February only to restore some blocked devices, but the reports explained; it did not re-enable the Touch ID, and customers complained but still lost some photos, apps, and documents.

In April 2017, the Australian Competition and Consumer Commission (ACCC) commenced a legal battle with Apple in the Federal Court of Australia. It said Apple violated customers’ rights under Australian Consumer Law to repairs for devices bricked by Error 53.

In June 2017, the ACCC conducted a secret operation linking 13 calls with Apple retailers in Australia in which one of the Apple representatives supposedly said that Apple did not even have a liability to cure the faulty iPhones that repaired by an unauthorized third party.

Since Apple has admitted that from February 2015 to February 2016, the websites of  US, Apple staff in the Australian stores and also the customer service phone calls alleged to the 275 Australian customers which affected by the Error 53 and it was not accountable for any remedy.

ACCC Commissioner Sarah Court said the Court had declared the mere fact that someone other than the Apple had repaired an iPhone or iPad, and it could not even result in the consumer assurances ceasing to apply or the consumer’s right to a remedy being extinguished.

Recently, the ACCC had notified the Apple about its investigation, encouraging Apple to reimburse the 5,000 affected customers. That supposedly involved Apple switching faulty iPhones and iPads for refurbishing the replacements but not completely the new devices. Since the Apple has committed that a new replacement if anyone will request for it.

The court also said that if people can buy an iPhone or iPad from Apple and will experience a major crash or failure, then they are entitled to a refund. If any customers would prefer a replacement option, then they are allowed to a new device as opposed to a refurbished, if that one is available in the market.

Apart from your Apple store workers to wear even bigger smiles: Apple said that it would also improve the staff training, systems, and procedures to make sure about the future compliance with the Australian Consumer Law.

Leave a Reply

Your email address will not be published. Required fields are marked *